FREQUENTLY ASKED QUESTIONS...

...AND THE ANSWERS TO OUR MOST COMMON QUERIES

 

ABOUT YOUR SIGN

What size will my sign be?
On our design & order page you can enter your requirements, changing sizes, fonts, colours etc. Information such as the size of your sign, the price and even the weight is displayed when you update your changes.

Can the sign be made smaller or larger to suit my exact requirements?
Yes it can. If you need a particular size of sign, perhaps to fit into a recess or onto a column, we can scale the design to fit. Try our order page first, to see what our regular sizes come out as. If it needs to be adjusted slightly, email us with the lettering requirements and the size required. We will produce a design proof and quotation, based on your specific dimensions for you to consider.  There is no charge or commitment for using this service.

How thick are the signs?
We only use solid slabs of natural slate that are around 20mm (3/4") thick.

Do you provide fixings for the sign?
Yes we do. Included with each sign are suitable sized brass or stainless steel fixing screws and wall plugs.
Normally stainless steel screws are used with the silver or grey paint, brass screws are provided for all other colours.
We can also provide hidden fixings, where there are no visible fixings on the front of the sign.

What guarantee do you provide for the House Signs?
We guarantee all our slate signs for a full twelve months from date of order.
Because we only use high quality natural slate slabs, your sign will in fact last for many many years without problems. Slate is well known for its long lasting qualities (hence its usage as a roofing material) and will require no treatment or specialist maintenance.  An occasional cleaning with hot soapy water will suffice.

Where is my slate sign made?
Each sign is created to order here in the UK using quality slate from Portugal.  We cut every piece of slate to suit the lettering and sizing that you request.  As we are not part of any quarry or mine, we have a unique advantage in being able to source worldwide for the best possible slate for signage purposes.  We use what is in our opinion, the most suitable and best quality slate available, individually selected in Portugal for manufacturing here in our small workshop in North Cornwall.  This freedom of choice ensures your slate sign will be consistently superior to many of the alternatives on the market.

 

GENERAL

I live outside the UK. Do you deliver to my country?
Yes we can deliver to anywhere in the world. There will be an additional carriage charged based upon the size (and therefore weight) of the sign you want to order and the destination. Please contact us for a quotation.
For customers in the United States we have a seperate website at www.atlanticsigns.us where prices and payment is in US Dollars and includes delivery to North America.

What Credit and Debit cards do you accept?
We accept VISA, Mastercard and Maestro cards and you can pay online using our secure order page.
If you don't like using your card online, select "Telephone Callback" at the order checkout and we will telephone you to obtain your card details.
Sorry, but we do not accept American Express cards.

Do I have to pay by card?
Not at all! You can post us a cheque if you wish.
Alternatively, you can pay via BACS transfer and not have to share any financial information with us whatsoever!

 

ORDER PROCESS

Can I amend an order that I've already submitted?
It is often possible to amend an order.
Our production process begins quite rapidly after your order is placed, so it is likely that a suitable stone will have been chosen and cut for you within seven days. Lettering, painting and polishing comes later.
Should you really need to change your order, contact us at the earliest opportunity. If it is not too late, we will happily amend your order as necessary.
Please try to ensure that the order you place is exactly what you require. If lettering has begun, we will be unable to make any amendments.

How can I track the progress of my order?
We will email or post a confirmation to you as soon as your order is in our system. This will include the expected delivery date. (Note; more than 99% of our orders are sent out on time). 
If you wish to check on the progress of your order at any other time, please feel free to contact us.

 

DELIVERY

How long does delivery take?
Our current delivery date for orders placed now is shown on our home page and the bottom of each webpage. We are proud to state that more than 99% of our orders are despatched on the date we initially promise.
Once your sign has been safely despatched, we will advise you by email or telephone.

What if my sign arrives damaged?
We take every precaution to ensure your sign arrives in perfect condition.  Our packaging has been custom designed to reduce the risk of damage to your sign.
However, damage during transit will can occassionally occur.
In the unlikely event of this happening you should inform us at the earliest opportunity and retain the damaged sign (along with its packaging) for a period of at least one month from date of delivery.
If you have a digital camera, it would also be greatly appreciated if you could email a picture of the damage.
Upon your notification, we will immediately raise an urgent replacement order at no cost to yourself.

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